PowerRec

PowerRec

SmartVoice PowerRec is an award winning digital multi-channel voice recording system that enables users to record telephone communications in a quick, easy and reliable manner. Our systems have been deployed in thousands of call centers, trading markets and other areas which have all been proven to dramatically improve business performance and productivity. Unlike other companies, we offer the entire hardware/software solutions package inclusive of the recording server, client software, voice cards and PCI cards at an affordable price.

Features

SmartVoice PowerRec is a prestigious recording system that involves perfect integration of our custom made software and hardware. Since we control both software and hardware used, we are able to add customized features to make our machines reliable and user friendly. Below are some powerful and productive features built in to our systems.

Universal Compatibility

Our products can be employed in virtually any environment including T1/E1 connections, VoIP, all types of Analog lines & Digital PABX connections; and various trigger modes including on/off hook, VOX, DTMF, Event trigger, CTI real time data & CDR capture.

Superior Digital Performance

Our servers use advanced compression techniques to digitize and compress incoming voice packets and archive them on various media storage devices within the server and the network.

Intelligent Disk Management

Automatic disk management without human intervention. Default option overwrites oldest records first.

Versatile Playback Options

Recorded calls can be stored in various formats including the industry standard G.729 format which can be accessed through the web or local/mobile telephone networks.

Safe and Secure Data Storage

We adopt stringent security measures to ensure data protection.

Web Access Point

We provide web access point which allows you to search your recordings on any browsers.

Application & Benefits

Call Evaluation and Documentation

Recorded calls can be stored in various formats including the industry standard G.729 format which can be accessed through the web or local/mobile telephone networks.

Regulatory and Legal Compliance

In most cases, recording and documenting any forms of communication has been commonly adopted as a legal and regulatory standard. By storing recorded calls, you can avoid the inherent risk present in voice communications and provide concrete evidence in case of litigation and other internal/external disputes.

Reduced Risk and Liability

Our products have been proven to improve overall customer satisfaction levels (through increased monitoring) and employee productivity (through increased evaluation).

How It Works

Still not sure how it works? Don't worry; here is a diagram to show how our PowerRec system can help you in more was than one.
For more details, please download our product brochure here or contact us now.