Call Centers

 

Call Evaluation

As they say, you can’t manage what you don’t measure. Our recording solution provides you with an invaluable and concrete tool that lets you evaluate and monitor customer interactions, agent performance and overall quality of customer service.

Search Optimization

We employ dynamic search criteria that makes call monitoring and management simple yet effective. The optimized search options also enable you to form key business insights. Such insights include incoming caller ID, DTMF, time, date, agent ID and custom made notes.

Agent Training

What better to train with than with a real life example? Train your employees using real life pre-recorded interactions by playing back demonstrative high quality customer interactions.